How to deal with a refund

(1) when we will return the money deposited in your virtual account, so that the next time when ordering use, if you need to deal with return, please contact our customer service staff to verify will offer you the refund, the following is a refund way and time:

payment


Refund way


Refund cycle

Online payment


Back to the original ZhiFuKa customers


1-3 working days, remote areas and small Banks time is a bit long

The post office remittance


Through the post office back to the customer


7 to 14 days

cod


Through the post office or bank transfer back to the customer


The post office remittance: 7 to 14 days

Bank transfer: icbc card 3-5 working days; Other bank card 7 to 14 days



Warm prompt: if due to the third party payment platform or bank reason, cause payment for goods can't timely return, our customer service staff will contact you to solve.

(2) the gift card payment amount can't cash, can't deal with cash refund.



Staff after check for you to deal with a refund, the following is a refund way and time:

First a refund mode:
My account: will your payment in you in the mall, the virtual account for your next order to use.
Normal cycle: 1 working day

Other refund mode:
(1) the bank transfer: need to provide your bank account information (Banks and branches, open an account name, account), a refund will provide you into account.
Normal refund cycle: 3-5 working days

(2) the post office refund: provide your mail remittance information (payee, receipt address and zip code), a refund will be in the form of postal remittance remit appoint chamberlain.
Normal refund cycle: 7 to 14 days

(3) pay treasure to refund: you can to pay treasure to apply for a refund operation or provide alipay account.
Normal refund cycle: 1-3 working days

(4) the net refund: need not provide any information, payment, according to the original channels will be returned.
Normal refund cycle: 1-3 working days

Warm prompt:
(1) you should ensure that you fill in the exchange single bank account information or the post office remittance address of the true, accurate and legitimacy, if your designated bank bank transfer account information or the post office remittance information is not you my or with your order goods fill in the account information or postal information is not consistent, which we will you specify the payment account or postal remittance address and produce all responsibility, will be your own risk.

(2) the "my account" balance payment amount can't cash, can't deal with a refund.